Purchase Support When Something Goes Wrong
Skycles provides a structured review process for eligible marketplace orders involving damaged items, wrong items, material differences from the listing, missing parts, delivery problems and return requests.
Start From Your Order
Sign in to My Skycles, open the order and choose the affected item. Tell us what happened and provide supporting photos or documents when useful.
Skycles Reviews the Case
The seller may respond, but Skycles controls return authorization and the final case decision. Related seller funds are held while an active formal case is reviewed.
Return When Authorized
If a physical return is required, wait for authorization before sending the item. Return carrier and tracking can be recorded in the case.
Refund Decision
Refunds depend on the order, evidence, item condition, return status and case review. Buyer Protection does not guarantee a refund for every request.